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How 123bd Handles Your Personal Information

This Privacy Policy explains what data 123bd collects when you use our platform, how we use it, and what rights you hold over it.

Data collected only as neededbKash, Nagad, Rocket payment data handled securelyYour account information stays yoursClear opt-out and deletion pathsBangladesh-local support for privacy queries
123bd How 123bd Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a privacy concern, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via our Bangladesh-local support line. We acknowledge all privacy requests within a reasonable period and follow up with a resolution as quickly as our review process allows.

Live Chat Open your account, tap the chat icon and select Privacy Request. A support agent will pick it up and guide you through the next steps without delay.
Email Support Send your query to our support address with your registered phone number in the subject line. We match it to your account and respond directly to your inbox.
Account Help Centre Log in, go to Account Settings, and find the Data and Privacy section. From there you can review stored details and submit a correction or deletion request yourself.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at 123bd is not a background function — it sits inside every account-facing process we run. From the moment you deposit via bKash through to the point a withdrawal hits your Rocket wallet, your information is handled with the same care we apply to the transaction itself. We use SSL encryption across all data in transit, and stored account data sits behind access controls that limit who inside our team can view it.

SSL Encryption All data moving between your device and our servers is encrypted in transit. This applies to login, account updates and every payment interaction including bKash and Nagad sessions.
Cookie Control We use essential cookies to keep your account session running and optional cookies for performance measurement. You can block non-essential cookies through your browser without losing account access.
Data Retention We hold your account data only for as long as your account is active or as required by applicable law in your region. Once that period ends, we delete or anonymise the records.
Access Control Internal access to personal account data is restricted to team members who need it to carry out their specific role — payment support, fraud review or account verification.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how 123bd manages personal data, what rights you hold as an account holder, and how to act on those rights. If your question is not here, our support team can help through live chat or email.

We collect your name, phone number, email address and the payment method you register — such as bKash, Nagad or Rocket. We also log device type and session data for technical purposes.

We record only the transaction reference and wallet identifier needed to match your deposit or withdrawal to your account. Your full wallet PIN is never stored or transmitted through our systems.

Yes. Log in, go to Account Settings and select the Data and Privacy section, or contact our support team via live chat. We will compile and send your data within a reasonable review period.

Submit a deletion request through Account Settings or email our support team with your registered phone number. We will process it in line with applicable retention rules for your eligible region.

We share data only with service providers who need it to process payments or verify accounts — such as payment processors for bKash and Rocket transactions. We do not sell your data for external marketing.

Essential cookies keep your session active. Optional performance cookies help us fix loading issues on mobile. You can block non-essential cookies in your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.