Reference

Terms That Govern Your 123bd Account

These terms set out what you agree to when you open and use a 123bd account — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from each other.

bKash, Nagad, Rocket acceptedAccount wallet rules applyEligible regions onlySubject to local law
123bd Terms That Govern Your 123bd Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

We take a straightforward approach to account security and data handling — you should know exactly what we hold, why we hold it, and how to ask us to change it.

Data We Hold

We store the name, contact details, and wallet identifiers you registered with. We do not store full payment credentials — only the wallet type and last digits used.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Retention Period

We keep account records for as long as required by applicable rules in the regions we operate. Closed accounts are retained for a minimum period before deletion.

Requesting Changes

To update your registered details or request account data, log in and use the Account Settings page, or contact support with your registered wallet number for verification.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about your account or a transaction, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference so we can trace it quickly.

Live Chat Open the chat widget from any page on 123bd — available during our support hours for account and terms queries.
Email Support Send detailed terms or account questions to our support address listed in your account settings; we aim to respond within one business day.
Account Help Centre Log in and visit the Help section for self-service answers on wallet rules, account verification, and eligibility questions.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules.

Eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that accessing 123bd is permitted where you are before registering.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being closed and funds held pending review.

Where no breach is found, funds are returned to the originating wallet — bKash back to bKash, Nagad back to Nagad. Disputed cases are reviewed before any release.

We notify you through the contact method on your account before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Log in and go to Account Settings, or contact support with your registered wallet number. We will verify your identity before releasing any account data to you.

Contact support immediately via live chat or email to freeze the account. Include your registered wallet number so we can verify you and act quickly on the request.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.